CashWard
Support
Email shadowteam@shadowaccess.ca with your device type (iPhone, iPad, or Mac) and OS version, and what you were doing when the issue happened. You will hear back from the developer, usually within one business day.
Common questions
Does CashWard connect to my bank?
No. CashWard doesn't link to your bank accounts. You enter balances yourself, or import a CSV/OFX/QFX statement file you've downloaded from your bank's own website.
Where is my data stored?
Locally, on your device only — see the privacy policy for full detail. iCloud sync between your own devices is planned but not yet available.
I turned on Face ID / Touch ID lock and now I'm locked out.
CashWard uses your device's own Face ID, Touch ID, or passcode — it never has its own separate password. If Face ID or Touch ID isn't working, your device's passcode (or Mac login password) always works as the fallback, the same as unlocking your device itself. If you're still stuck, there's currently no in-app way to disable App Lock without unlocking first — contact support above.
How do I stop bill/payday events from appearing in Apple Calendar?
Settings → turn off "Sync to Apple Calendar." This removes the CashWard calendar and every event in it.
How do I delete all my data?
Delete your household in Settings, or uninstall the app — both remove your local data. There's no cloud copy to separately delete, since CashWard doesn't store anything off your device.
Is CashWard a certified payroll or tax calculator?
No. Payroll and tax figures are estimates based on the CRA's published T4127 formulas, assuming steady pay — they're a planning aid, not a substitute for your actual pay stub, a licensed accountant, or filing your taxes. Quebec payroll/tax rules aren't supported yet and are labeled as such rather than estimated incorrectly.
Still stuck?
Write to the developer directly.